PAN Truncation

Pan Truncation - The number’s up for card fraud

Thousands of people are the innocent victims of some form of card fraud in Britain each year. Some of these will inevitably be your customers. Fraudulent use of a customer’s PAN (i.e. cardholder details) frequently arises due to the theft of customer details from discarded card transaction receipts.

What is PAN truncation?
Primary Account Number (PAN) Truncation, is a simple and effective way of disguising cardholder account numbers on transaction receipts.

How does it work?
A software update to your terminal is all it takes to enable each customer’s card account details to be replaced by a set of asterisks (****) on their copy of the receipt. This keeps their account details secret and stops fraudsters who could otherwise steal and use the information. (You will retain the account number in full on your merchant copy of the receipt should any queries arise).

What do I need to do?
If you rent your terminal from Streamline you will already have this functionality. Further information can be found in Section 14 of your Merchant Operating Instructions.

If you own your own POS terminal and you do not already have this functionality. Visa and MasterCard recommends that you implement this technology as soon as possible. You will need to contact your terminal supplier for advice on implementing this measure.

Pan Truncation Direct Mail Letter (1081kb PDF)

Get Acrobat Reader (from www.adobe.com)
Visit access.adobe.com

Frequently Asked Questions

Expand all		Close all

What part of the PAN (i.e. the cardholder account details), should be truncated?

	MasterCard and Visa recommend that you display only the last 4 digits.

What are the penalties if we do not comply with this mandate?

	Currently there are no penalties, however the Card Schemes may introduce these in the future. The important thing to consider is that this will protect your customers from fraud, as well protecting the reputation of your business.

When do I need to do this by?

	In order to fight card fraud, the card schemes are recommending you implement this as soon as possible. The mandatory dates for implementation are:   MasterCard - 2005   Visa - July 2006

What are the costs involved in undertaking this change?

	Please contact your terminal software supplier. They will provide these details.

When disguising the PAN, do ‘asterix’ (****) have to be used or can other symbols can be used?

	Provided the number is disguised other symbols can be used. However most retailers will be using the *.

Who do I contact to arrange this function?

	Please contact your terminal supplier.

Will I need another terminal?

	Please contact your terminal supplier.

I bought my terminal outright from a 3rd party provider, who do I contact to arrange for the functionality to be added?

	Please contact your terminal supplier for advice.

I have a no maintenance agreement with the 3rd party provider whom I bought my terminal from. Will Streamline cover the cost to add this function?

	Streamline will not cover the cost to add this function.

All my sales/refunds are Customer Not Present transaction types. Do I still need this function?

	Yes, if you are issuing a receipt to the customer by post then this should not display the full PAN.

I have an impact printer. How will this function work ? i.e. what happens if I have to provide card numbers to Streamline for disputes?

	You will need to change your printer to a thermal printer in order to protect your customer data.

	Complete our simple introduction form Or Use our Call-back service and one of our operators will call you back at a time that is convenient for you Or Call us on 0845 7 61 62 63 Monday to Friday from 08:30 to 17:30 (Wednesday 09:30 - 17:30) Saturday 9 - 18:00 Sunday 10 - 16:00 For Textphone users only, call us on 0845 300 3889 - same hours apply