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There has been recent targeting of Streamline merchants by third parties who request that authorisation calls should temporarily be made to an alternative telephone number.
Calls of this nature are very likely to be fraudulent and several incidents of this type have been reported this month. One of our customers recently received a call advising that they must ring an 0870 number to gain authorisation stating the card number, expiry date and issue number. This was an attempt to gain genuine card numbers for subsequent fraudulent use.
We are taking this opportunity to remind you that your Merchant number and any card details should never be disclosed to third parties UNDER ANY circumstances, even if the caller claims to represent Streamline.
Streamline representatives may from time to time, legitimately telephone your
business to discuss matters with regard to your processing facility, including
recent transactions, but they will never ask you to disclose card details.
Please bring this message to the attention of ALL your staff. Should you receive calls of a suspicious nature, or are in doubt as to the identity of the caller representing Streamline, please telephone our Helpdesk on 0845 7 61 62 63.
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