Frequently Asked Questions

This is a unique 3 digit number printed on or just beneath the signature strip on the back of the card. It is shown after the last 4 digits of the card number. For further information, refer to Section 11 ‘Cardholder not Present’ of your Merchant Operating Instructions.

If you rent your terminal from Streamline, we have introduced additional security checks to reduce card fraud on CNP transactions – these are known as the Address Verification Service (AVS) and the Card Security Code. When doing a CNP transaction you will be prompted to input the appropriate details and, if you still wish to proceed with the transaction after receiving the terminal response, you need to press enter to complete it. Failure to press enter will void the transaction.

Guidance is given in Section 2 ‘Fraud Free Sales’ and Section 11 ‘Cardholder Not Present’ of the Merchant Operating Instructions.

Your terminal will provide you with a Reconciliation/Banking printout showing you the value and type of transactions you have taken. It is vital to prompt your terminal (see your Terminal Guide) to undertake this procedure every day you take a transaction, and this should be done within your Banking Window period. If you are not sure when this is, or wish to change the time, please contact the Streamline Helpdesk (Option 1). If you fail to do a Reconciliation/Banking the crediting of funds to your Bank account may be delayed.

The information from your terminal downloads to us overnight following a successful Reconciliation/Banking procedure. Therefore, we can only ‘see’ transactions on or after the working day following this. Please note, we are not able to see Friday’s transactions until the following Monday.

No. Unfortunately, some Streamline merchants have been targeted by fraudsters, who try to persuade merchants to call them back in order to obtain genuine card details. If you receive a call of this nature, please do not divulge any details and let us know so that we can take steps to help prevent/reduce fraud.