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Whilst most Internet transactions are genuine, neither the card nor the
cardholder are present when they are undertaken. These transactions are
therefore more susceptible to fraud. However, there are steps that can be
taken to minimise the effect including operational practices and the
introduction of a cardholder authentication method.
You must exercise caution when dealing with on-line sales, remain diligent at
all times to guard against fraud and always be on the look-out for suspicious
circumstances e.g. large orders for delivery to addresses other than that of the
cardholder, a customer placing a very large order without any preference for
size, colour, make or model, a customer who provides more than one card to cover
an order or a set of orders, an existing customer who suddenly orders a
substantial volume of goods.
Also take care when the goods are dispatched, never release the goods to a third
party e.g. a taxi driver, messenger, couriers etc In the event of queries, you
may be asked for proof of delivery. Unless goods are delivered on-line we
recommend that the cardholder should sign for receipt of goods.
In addition to this, Cardholder
Authentication now represents a good opportunity to ensure that the
cardholder really
is the person to whom the card was issued.
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