FAQs

• I have Broadband installed in my business. Will the terminals work?
• Can I use a portable terminal outside?
• Do I need a dedicated line?
• What happens if the terminal is lost/stolen?
• What is the difference between the mobile and portable terminal?
• Can I hire a terminal on a short-term base only?
• Can I use my own terminal?
• Who installs the terminal?
• My business is mobile so a fixed terminal isn't practical - do you offer any other type of processing facility?

• I have Broadband installed in my business. Will the terminals work? 
• Yes, but you will need to provide a filter. Please call our help desk for further guidance.

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• Can I use a portable terminal outside? 
• Yes. As long as you are within the 100 metre range of the communication point. If your requirement is to trade away from your normal premises, you may need to consider using one of our mobile terminals.

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• Do I need a dedicated line? 
• No. The terminal can share with other devices

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• What happens if the terminal is lost/stolen? 
• You will need to include the terminal on your insurance policy.

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• What is the difference between the mobile and portable terminal? 
• The portable terminal is predominately used in the restaurant sector, and the mobile terminal can typically be used for shows and fairs.

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• Can I hire a terminal on a short-term base only? 
• Yes. You can rent a mobile terminal for a minimum seven-day rental.

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• Can I use my own terminal? 
• Yes. However you do need to ensure that it is supported by Streamline.

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• Who installs the terminal? 
• Streamline can arrange for an engineer to visit customer’s premises and arrange installation.
  
  

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• My business is mobile so a fixed terminal isn't practical - do you offer any other type of processing facility? 
• Streamline can offer you a mobile terminal which is designed for your type of business.
  
  

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