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Customer Service

Manage your business details here, for example if you need to change address or bank details. Also, how to get in touch with our Customer Support Team

Managing your Merchant Account: Customer Service

While this website can answer many questions you may have, you need to contact our Customer Services team to tell us about a change in circumstances, for example if you need to change address or bank details.

The team can also help with any queries that you may have about the day-to-day running of your merchant account. Full contact details can be found in the Merchant Operating Instructions under:

While this website can answer many questions you may have, you need to contact our Customer Services team to tell us about a change in circumstances, for example if you need to change address or bank details.

·                     Add a new outlet[VAC1] 

·                     Change of address details[VAC2] 

·                     Change of bank details[VAC3] 

·                     Get copy invoices[VAC4] 

·                     What if someone leaves their card behind - please refer to 'Troubleshooting' within 'the Card Present Transactions' section of the Merchant Operating Instructions[VAC5] 

·                     What to do if the telephone or electricity is disrupted - please refer to the 'If your terminal fails' section of the Merchant Operating Instructions[VAC6] 

·                     Point-of-sale display material - please refer to the 'Welcome' section of the Merchant Operating Instructions for details about how to order point-of-sale display material and using card symbols in your sales materials[VAC7] 

The team can also help with any queries that you may have about the day-to-day running of your merchant account. Full contact details can be found in the Merchant Operating Instructions under:

·                     How to get in touch[VAC8] 


 

 [VAC1]Link to 5.1.6.1

 

 [VAC2]Link to 5.1.6.2

 

 [VAC3]Link to 5.1.6.3

 

 [VAC4]Link to 5.1.6.4

 

 [VAC5]Link to 5.2.5 card present transactions

 

 [VAC6]Link to 5.2.9

 

 [VAC7]Link to 5.2.1 Welcome

 

 [VAC8]Link to 6.2 introduction form