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While this website can answer many questions you may have, you need to contact our Customer Services team to tell us about a change in circumstances, for example if you need to change address or bank details.
The team can also help with any queries that you may have about the day-to-day running of your merchant account. Full contact details can be found in the Merchant Operating Instructions under:
While this website can answer many questions you may have, you need to contact our Customer Services team to tell us about a change in circumstances, for example if you need to change address or bank details.
· What if someone leaves their card behind - please refer to 'Troubleshooting' within 'the Card Present Transactions' section of the Merchant Operating Instructions[VAC5]
· What to do if the telephone or electricity is disrupted - please refer to the 'If your terminal fails' section of the Merchant Operating Instructions[VAC6]
· Point-of-sale display material - please refer to the 'Welcome' section of the Merchant Operating Instructions for details about how to order point-of-sale display material and using card symbols in your sales materials[VAC7]
The team can also help with any queries that you may have about the day-to-day running of your merchant account. Full contact details can be found in the Merchant Operating Instructions under:
