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Existing Customers: How to Get in Touch

0845 7 61 62 63*  Textphone users: 0845 3 00 38 89    

Opening hours

If you need to contact Streamline, our Helpdesk is open:

(Please be aware that certain times of day are busier than others.)
 
Please make sure you have your Merchant Number available when calling the Helpdesk. If you require a copy of the Merchant Operating Instructions (MOI) on paper, you can download and print this guide using the options at the top of the page. Alternatively, telephone our Helpdesk on 0845 7 61 62 63*- select Option 1, then Option 4. Textphone users may call 0845 3 00 38 89*.

For your convenience the Streamline Merchant Helpdesk has a touch-tone telephone system. If you key in the option required on your telephone keypad, whenever you can, you will generally get a faster response than waiting for the 'no selection' option.

Option 1 - Customer Service

The Customer Service sub-options are:

1. Settlements, Invoicing and Processing – If you require assistance to reconcile your terminal totals, Streamline invoice or a banking entry generated by Streamline.
2. Chargebacks – If you have a query regarding a chargeback (disputed card transaction) or are responding to a Request for Information. Find out more about chargebacks.
3. Authorisation Code – PLEASE NOTE: Authorisation cannot be obtained via the Helpdesk. You will hear a recorded message reminding you of the number to call for Authorisation service. Find out more about Authorisation.
4. Stationery orders including tally rolls.
5. Any other enquiry.
   
   

Option 2 - Terminal Support  

The Terminal Support sub-options are:

1. Polling – If your terminal has failed to poll.
2. Streamline Mobile – queries regarding our mobile terminals.
3. Terminal Fault or Installation Query – if your terminal is supplied by Streamline. PLEASE NOTE: If your terminal is not supplied by Streamline, you should contact your terminal provider directly.
4. All other terminal-related enquiries.
   
   

Tally rolls required

If you need more terminal tally rolls for your terminal, you do not need to contact the Streamline Helpdesk. Instead you should contact the Streamline approved supplier below or log on to the Streamline accessories and stationary website:

NCR:
0800 289 666
www.streamlineaccessories.com

Streamline website

We are also available on the website
www.streamline.com

Streamline mailing address

To contact Streamline in writing, please write to:
Streamline Merchant Services
Gateshead Card Centre
Victory House
5th Avenue
Gateshead
NE11 0EL

Streamline complaint procedure

Please follow this link for details of our complaint procedure.
 
* Max call charge from a BT landline is up to 6p per minute. Calls from other networks may vary.  
Calls may be recorded for training and security purposes.