The UK and Europe's number one card payment processor*

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Managing your Merchant Account

Operating Instructions
- Welcome
  - MOI Print page
- How to Get in Touch
- Important Information
- Payment and Information Security
- Card Present Transactions
- Authorisation and Referrals
- Refunds
- Purchase with Cashback
- If Your Terminal Fails
- Card not Present Transactions
  - Mail Order and Telephone Order
  - ECommerce Transactions
- Recurring Transactions
- Reconciling your Invoice
  - Reconciliation FAQs
  - Invoice Example
- Reducing Fraud
- Chargebacks
- Our Other Services
- Range of Services
- Card Recognition Guide
- Terminology

Reducing Fraud
- Reducing Fraud – Frequently Asked Questions (FAQs)
- Security Tips

POS Terminal Help

Order Tally Rolls

Logo Download Area

Order Stationery and Accessories
- Stationery Ordering Form

Video Centre
- Terminal Instructions

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True Stories
- See how we’ve helped a range of different businesses achieve their goals more
PCI DSS
- What you need to do to ensure your cardholder data is secure more

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Get in Touch

Require additional information or interested in accepting card payments? Don't hesitate, call our sales team. see more

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Range of Services

See the range of services available according to card type here.

Print MOI section

Merchant Operating Instructions: Range of Services

Notes

Only with MasterCard SecureCode
Electron isavailable for card not present transactions, but can be processed only via a terminal.
The acceptance of these facilities must also be agreed with the relevant companies; the Streamline terminal allows you to process these transactions.

Copyright © 2011 WorldPay (UK) Ltd, authorised and regulated as a Payment Institution by the Financial Services Authority 530923. Media or Press? Visit our Media Centre

* By transaction value and volume. Nilson Report 2010.