Operating Instructions

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Merchant Operating Instructions: Welcome

Thank you for choosing to accept card payments with Streamline. As the UK’s number one card processor, we manage millions of payments every day and make it easy for businesses like yours to enjoy the full advantages of accepting cards.
 
With Streamline, you will benefit from market-leading flexible products, a dedicated Helpdesk available 365 days a year and personal service that meets the individual needs of your business.

• Making the most of this guide
• What else you need to read
• Your Merchant Number
• Point-of-sale display material
• Any questions?

• Making the most of this guide 
• This guide will help you make the most of the benefits of accepting cards with Streamline. It tells you what you need to know about accepting card payments securely. Please read this guide carefully, as it will help you to:
  
  
  • Accept card payments efficiently and smoothly
  • Receive prompt payments to your bank account
  • Protect your business by minimising the risk of losses caused by fraud and mistakes
  • Understand your responsibilities
   
  The contents of this guide also form a part of your Streamline Contract.

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• What else you need to read 
• To make sure you have all the information you need, you should read this guide together with:
  
  
  • Your Streamline Terms and Conditions, and any variations since issue.
  • Your Terminal User Guide
  • Any prompts displayed on your terminal
  • Any updates and specific instructions we send you in the future

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• Your Merchant Number 
• When you join Streamline you will receive a unique Merchant Number, which you will need to quote whenever you write to us or call the Streamline Helpdesk or Authorisation Centre.
  
  Never give your Merchant Number  to  anyone else:  no-one  from Streamline will ever call you to ask you for this number.

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• Point-of-sale display material 
• Before you begin to accept card payments you will need to take a few steps to ensure your customers are aware that theycan use them at your shop or business.
  
  Research has shown that a well-designed point-of-sale (POS) display encourages increased spending. We can provide display materials for your business to show your customers that you  accept card payments. These include:
  
  
  • Shop-front window and door stickers
  • Stickers for shelving and the back of tills
  • 'Tent-style' cards to put on the counter or on restaurant tables
  
  Order point-of sale display material online or call us.
  
  Using card symbols in sales material
  You can also use card symbols and logos in your own marketing material and websites. If you’d like to do this, we can supply:
  
  
  • Artwork examples
  • Design guidelines and rules for the individual card symbols and logos
  • Pantone™ numbers for colours
  • Artwork as computer files for print or web use
  
  Download symbols and logos here or call us.
   
  Important

The card scheme names – MasterCard, Visa, Visa Electron, JCB,and Maestro – and their associated symbols and logos are registered trademarks. As one of our customers, you are allowed to use the symbols and logos in your advertising, as long as you follow the guidelines we provide. If you want to use American Express and Diners Club logos, you must ask these companies directly for permission

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• Any questions? 
• This guide should answer most of your questions about processing card transactions. However, if you need any further help, please get in touch.

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