Clover kitchens

Service is key ingredient for kitchen specialist

Clover Kitchens sell beautiful, functional kitchens that are designed with care to make their client’s house their home. After more than ten successful years in business, great customer service is one of Clover Kitchens core values and they expect the same level of service from their card payment provider.

Before moving to Streamline, Elaine Warwick and Matt Hall, directors of Clover Kitchens, were repeatedly disappointed with the service and reliability of their card payment provider. A recommendation led them to Streamline and they booked an introductory visit with us to discuss their requirements and concerns. Streamline were able to accommodate their needs and through their membership with the Federation of Small Businesses (FSB), they were eligible for pre-negotiated discounted rates. Elaine and Matt switched to us in June 2011 and have been delighted with the service ever since.

Matt Rowsell, Chief Commercial Officer of Streamline says: “We work hard to offer benefits that businesses will appreciate – from great value packages to exceptional customer service. That’s probably why 84%* of FSB members using Streamline are highly satisfied with our service.”

Click below for the PDF version of the case study and to find out more benefits of switching to Streamline.

*September 2010 Streamline FSB CSI Survey – highly satisfied means score over 7 from a scale of (1 to 10).