Managing your Merchant Account

This area contains information designed to help you manage your merchant account. It is divided into the following sections:

• Processing Transactions - fraud, cardholder present, cardholder not present and specialist transactions.
• Authorisation - authorisation, referrals and declined transactions.
• Fraud Free Sales - fighting fraud, checks you can make, Code 10 and involving the police.
• Chargebacks - chargebacks, how to avoid, what to do if you receive one.
• Statements & Invoices - reconciling statements and invoices.
• Customer Service - miscellaneous queries plus when and how to contact us.

	Important information about VAT: for information on how the reduction in VAT from 17.5% to 15%, and how these changes may affect your Streamline Merchant account, please refer to: News page

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