Merchant Operating Instructions

Our Merchant Operating Instructions (MOI) detail all the procedures that you need to know for all the card types and services that Streamline offer. All of the information included in the following printable version of the Merchant Operating Instructions (MOI) are included on this support site - this version is supplied for those who prefer to print off pages and use the information on paper.

• Merchant Operating Instructions
• How to contact Streamline
• Fraud Free Sales
• Using a terminal to process card transactions
• Using paper vouchers to process card transactions
• Authorisation
• Refunds
• Reconciliation
• Chargebacks
• Range of Services
• Purchase With Cashback
• Cardholder Not Present
• Hotel Services
• Unusual Circumstances
• Information Security
• Sales via the Internet
• Recurring Transactions
• Bureau De Change

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